About2025-06-14T23:12:52+01:00

About us

Formed in 2017 OPSHR wanted to approach supporting businesses in a very different way to a traditional HR consultancy.

Often inhouse HR teams will be great at telling you what you can’t do and presenting policies and procedures as blockers to you delivering on your KPIs, goals and financial deliverables.

Most outsourced HR consultants will mirror this mindset or simply focus your attention on wellbeing and improving your employee experience. Whilst these topics are important, they will not ensure your business is operationally optimised, and will often mean your people challenges become slow painful experiences which impact the whole business negatively.

At OPS HR our consultants have operational backgrounds and truly understand your need as a business to deliver for your clients, your shareholders or your owners. We work with our clients to ensure you act legally and positively for your employees, providing a great place to work, following guidelines and policies, but also importantly, effectively manage challenging people situations promptly without compromising on your key focus – successful operational delivery.

We can go one step further partnering with you to address HR challenges, offering bespoke support packages designed to reduce risk while optimising your business’s operational potential. Whether you need assistance with a one-off project or ongoing remote HR support, we’re here to help your business thrive.

Explore our services in more detail or contact us today for your complimentary HR Health Check.

Meet the team

Our team has over 20 years experience helping business’ grow

Michael

CEO

Michael is the Founder and CEO of OPS HR Consultancy, a Chartered Member of the Institute of Personnel and Development (MCIPD) and has a BSc (Hons) in Psychology. He has extensive experience in operational and human resource leadership across a range of sectors and markets in the UK, EU and US.

A trusted voice, strategic thinker, and true business partner with leadership experience in staff engagement, culture change, reward, performance development, employee relations, equity, diversity and inclusion and wellbeing.

Experienced in helping leaders and managers of businesses elevate and improve their operational and people management, leading to overall better outcomes.

In his spare time Michael enjoys spending time with his family and friends, exploring new places, fishing, and catching up on the latest Ian Rankin Rebus novel.

Judith

Customer Success Director

Judith is a strategic customer success specialist with 18+ years of experience. She is passionate about customer relationships, love to help others and delights in delivering outstanding levels of service, whilst driving success against clients’ most critical initiatives.

Judith has worked with many C-level executives and senior management teams from FTSE100 companies across various industries, regions and cultures (EMEA and North America) to help them take their business to the next level.

Joining OPS HR in 2025 Judith is bringing her wealth of experience to help more businesses achieve the best success possible.

In her spare time Judith loves to be gardening, baking and visiting new places across the globe.

Frequently asked questions

Any other questions please feel free to contact us!

What do employers need to give to employees upon hiring?2025-05-03T17:02:19+01:00

Employers are legally obliged to provide an employee with a written statement of particulars on or before their first day of work. This is a legal document which sets out the employees’ basic terms and conditions of employment.

A written statement of particulars is not contractual unless a signed copy is returned to the employer. Employment contracts can be complex and professional HR advice is recommended when compiling one.

In addition to a contract, employers may need to consider the following for their new employee:

  • An induction to run through an introduction to the company
  • Employee handbook
  • Uniform, if appropriate
  • Equipment needed to perform the job

If you don’t have any of these, OPSHR can help!

How much does an employment tribunal cost?2025-05-03T17:01:51+01:00

The cost of an employment tribunal depends on the claim being made and the outcome of the case.

Losing an employment tribunal can result in substantial fines being paid out in awards to the claimant.

When can an employer terminate an employee?2025-05-03T17:01:32+01:00

If an employer wishes to terminate or dismiss an employee, they must have a valid reason for doing so and must follow a fair and legal process.

Unless gross misconduct has occurred, dismissal should only happen if a disciplinary procedure, as detailed in the company’s disciplinary policy, has been unsuccessful. An investigation with appropriate evidence will be required to establish facts, avoid discrimination and manage the risk of unfair dismissal.

Depending on the employment contract, employers must provide either contractual notice of termination or the legal minimum of notice. The legal minimum is one week for employees who have served under two years with a company.

Dismissals can be complicated and carry high risk of breaching employment law if not handled correctly. It is advised to seek professional HR support to carry out dismissals.

What are HR services?2025-05-03T17:01:16+01:00

HR services assist with people management for businesses of all types and sizes. People management, or HR services, can be provided by an in-house HR department or an outsourced professional who knows and understands the business.

HR services are available at every point of the employee lifecycle, from recruitment to redundancy and everything in between.

Some employers may be surprised to find out that employment law applies right at the start of the recruitment process. It is from here that HR services can be beneficial. Firstly, to ensure business processes are compliant with employment law such as discrimination and secondly to make sure that the best person is recruited for the hiring company.

Other HR services include but are not limited to:

  • Disciplinary and grievances hearings
  • Absence management
  • Performance and appraisals
  • Employee training
  • Health and well-being

No problem is too big or too small to seek professional advice from an HR expert.

Can you outsource Human Resources (HR)?2025-05-03T17:00:48+01:00

Yes, business owners can choose to outsource their Human Resources (HR) if they wish. It can often be more cost effective to do this than hire a permanent HR advisor.

Some companies employ HR professionals who make up the HR department for the business.

Smaller companies, with fewer employees, may find that outsourcing HR to an external agency or professional is a better solution for the business, as they have fewer HR needs.

The HR Dept provides flexible outsourced HR services to suit the various needs of employers across a broad range of industries. Starting from micro businesses and start-ups to larger more established companies.

How much does outsourcing HR cost?2025-05-03T17:00:27+01:00

This depends on the level of HR support you require.

Typically, for a micro business (up to 5 people) the most important requirement is to ensure your employment documentation is legally compliant and protects the business. We offer a document-only package at an affordable rate.

For larger businesses who will have more employees (and therefore more employee issues), an advisory package maybe required. A package such as the HR Dept HR Advice Line package (which also has employment tribunal insurance cover) will be priced on a range of factors such as:

  • Number of staff
  • Industry sector
  • Previous employment claims history
  • Additional services such as documentation or onsite HR support

Advice packages are great value and cheaper than employing an in-house HR person or team. This is why HR outsourcing is a great option for many businesses.

What does HR do?2025-05-03T16:58:28+01:00

HR is all about the effective management of people to enable an organisation to meet its strategic aims. There are many activities associated with an HR department including:

  • Resource planning and recruitment
  • Writing employment contracts, policies and procedures (sometimes organised into a staff handbook)
  • Dealing with staff issues such as grievances
  • Managing discipline issues and performance management
  • Restructures and redundancies
  • Psychometric assessments and team building
  • Organising staff pay and benefits
  • Training and career development

The type of HR work varies from business to business and HR professionals can choose to specialise in a particular area (e.g. training or recruitment), or become a generalist and get involved with the full range of HR activities.

HR operates at all levels of an organisation from the board room to the shop floor. HR professionals need to demonstrate a range of abilities including:

  • Problem solving
  • Clear and sensitive communication
  • Strategic thinking
  • Administration and organisational ability
How will Human Resources change in the future?2025-05-03T16:59:01+01:00

People management is more complex than ever before. Human Resources (HR) will need to spend more time focused on people challenges arising from:

  • New employment legislation
  • Remote working
  • New working practices
  • Skills and talent shortages

This will be made possible using technology designed to take away much of the administration burden from HR professionals.

We also believe that more organisations will look to outsource their HR activities to bring in HR specialists as and when required.

What rights do employees have?2025-05-03T16:59:35+01:00

Employees have various rights including:

  • Payment of Statutory Sick Pay (SSP)
  • Maternity, paternity, adoption and shared parental leave and pay
  • The right not to be unfairly dismissed
  • Statutory redundancy pay
  • The National Minimum/Living Wage
  • Protection against unlawful deductions from wages
  • Itemised pay statements
  • The statutory minimum level of paid holiday
  • The statutory minimum length of rest breaks
  • Receiving notice of termination of employment
  • Time off for family emergencies
  • To not work more than 48 hours on average per week or to opt out of this right if they choose
  • Protection against unlawful discrimination

All employees must be issued with written particulars of employment on or before their first day of employment.

What is the difference between in-house and outsourced HR?2025-05-03T17:00:00+01:00

In-house HR is a business function provided by skilled employees for a company.

Whether an individual HR advisor or a team lead by a HR manager, the in-house HR department is responsible for human resources and people management for the business. This ranges from recruitment to training, grievances, absence management, managing the leavers process and more.

The HR employees will have an employment contract and be enrolled in the company’s payroll.

Outsourced HR refers to HR services provided to a business by an external HR professional or agency. The outsourced HR provider will not be employed by the company and will instead have a contract for agreed services.

Outsourced HR provided by The HR Dept can apply to one off pay-as-you-go needs or provide longer term advice covered by the protection of employment tribunal insurance.

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